Privacy Policy

Official policy and compliance documentation for Dayton Plumbing Expert.

Privacy Policy

Last updated: January 2025. Dayton Plumbing Expert ("we," "our," or "us"), founded by John Anderson and headquartered at 1120 Brown St, Dayton, OH 45409, operates the website at daytonplumbingexpert.com. We are firmly committed to respecting and protecting the privacy of every visitor, customer, and homeowner who accesses our site or utilizes our professional plumbing services across Dayton and Montgomery County, Ohio.

1. Information We Collect

When you visit our website, complete an online estimate request, schedule service, or communicate with our dispatch team by phone or email, we may collect identifiable personal information that you voluntarily provide to us. This information typically includes:

  • Contact Information: Your full name, telephone number, and email address.
  • Property Address: Your physical street address, city, and ZIP code within the Dayton metropolitan area to coordinate on-site service calls.
  • Plumbing Details: Specific descriptions of your plumbing issue, symptoms, fixture locations, property type, and preferred contact preferences.
  • Technical Website Data: Non-personally identifiable server log data, such as your browser type, device category, referring URL, and pages viewed, collected solely to optimize website performance and ensure fast loading speeds.

2. How We Use Your Information

We believe in straightforward, transparent data stewardship. The personal information you share with Dayton Plumbing Expert is used exclusively for legitimate business and customer service purposes:

  • To respond promptly to your service inquiries, evaluate plumbing symptoms, and schedule on-site service appointments.
  • To dispatch qualified plumbing service technicians directly to your residential or commercial property in the Dayton area.
  • To generate accurate, written service estimates and transparent project invoices.
  • To follow up regarding completed plumbing repairs and ensure your complete satisfaction.
  • To maintain internal service records as required by Ohio commercial licensing and accounting regulations.

3. Strict No-Sale and Information Sharing Policy

We respect your trust. Dayton Plumbing Expert does NOT sell, rent, trade, lease, or distribute your personal contact information to third-party marketing companies, advertisers, or data brokers under any circumstances. We do not engage in unsolicited telephone marketing or spam messaging. Your information is shared only with our internal service team and trusted service providers (such as secure email servers or billing processors) strictly as necessary to execute requested plumbing work.

4. Data Security and Storage Practices

We implement comprehensive technical, administrative, and physical safeguards to ensure that your contact records and communication histories are securely stored. All web traffic to daytonplumbingexpert.com is encrypted using standard Secure Sockets Layer / Transport Layer Security (HTTPS/TLS). Access to customer records is restricted to authorized personnel who require the data to fulfill service obligations.

5. Cookies and Web Analytics

Our website utilizes standard, privacy-conscious performance cookies and basic web analytics (such as Google Analytics) to assess site performance, identify broken links, and measure user navigation flows. These analytics cookies do not capture personally sensitive data, and you may disable cookie tracking at any time through your web browser settings without compromising your ability to browse our services or contact our team.

6. Data Retention Schedules

We retain customer contact records, service histories, diagnostic reports, and invoicing documentation for a period necessary to fulfill ongoing warranty obligations, comply with Ohio tax laws, and maintain accurate property maintenance histories. Property owners may request that their general contact details be purged from non-essential promotional databases at any time by notifying our office in writing.

7. Your Rights and Data Access

You have the right to request a review of the personal contact information we maintain in our service records, request corrections to inaccurate contact details, or request that your records be removed from our marketing communication lists. To submit a data inquiry, please contact our administrative office directly.

8. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational procedures, technical capabilities, or applicable state and federal privacy regulations. Any updates will be posted directly to this URL with a revised effective date.

9. Contacting Dayton Plumbing Expert

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Dayton Plumbing Expert
1120 Brown St, Dayton, OH 45409
Direct Phone: (937) 595-3436
Email: info@daytonplumbingexpert.com
Founder / Owner: John Anderson